| Stages of an order with Esprit communication-marketing:
A first contact with one of our representatives is advisable to clearly identify your needs and your expectations. Subsequently, we will suggest to you, by email, a number of ideas without any obligation on your part.
When your decision is made, a quotation will be issued requesting your signature. Once signed, your order will become official and an order number will be assigned. See our TERMS OF SALE.
We will then send you a visual of your item with the decoration you have chosen, for your approval.
Relevant issues
Can I order any quantity I want?
There is a minimum quantity that corresponds to the first number in the “quantity” column:
Example
The minimum for this item is 12 units priced at $ 4.90/unit
What if the quantity I need is less than the minimum?
The best thing to do is to inform your representative immediately. Depending on the item, half of the minimum could be accepted but a charge of 'less than the minimum' should be expected.
What is included in the unit price?
The item itself and the decoration on it: 1 color / 1 location for most products.
Do you charge any machine set-up for decoration?
Most of our items have a set up cost ranging from $20.00 to $80.00. This covers the time required to align the machinery for the decoration. Our quotation will contain all necessary information.
Are taxes included in the price?
No, applicable taxes will be added at the time of invoicing.
Will I be billed shipping charges?
Unless otherwise stated, the cost of transport will be charged.
Can I cancel or change an order?
It all depends on the time elapsed since your approval of the quotation. See Cancellation in our Sales Conditions
Can I order items as samples?
In most cases, we will be happy to send you samples of items that interest you but they are to be returned within a reasonable time at your own expense.
Questions related logos / graphics / imprints.
In what format should I send my logo or artwork?
The vector format is best, i.e. files with extension .ai or .eps
For four-color printing, a vector format, .jpg or .psd file with a minimum resolution of 300 dpi could be used.
Where should I send my logo / design / artwork?
Your should e-mail it to your representative or to information@espritcom.ca
What if I do not have my logo in the formats required?
Our Graphics Department can design it free of charge, provided it requires less than one hour of work. Should it take longer, you will be charged $ 60.00 per hour but will be informed in advance.
What if I do not have a logo yet and would like one created for me?
A service for creating a visual identity is available, at a cost based on complexity
Will you keep my logo on file?
Yes, for future use.
Can I specify a PMS (Pantone Matching System) color for printing?
It will depend on the item and an additional fee could be expected.
What is the size of the imprint?
The imprint surface should be discussed with your representative at time of product selection as it varies from item to item.
Questions about production and delivery
What is the normal turnaround time of an order?
We usually produce your order within 5 to 10 business days if the item is in stock.
Do you accept last minute/rush orders?
In many cases we do, and goods can be delivered in as little as 3 days. Additional charges may apply.
What happens if I receive more or less than the quantity I ordered?
Unless otherwise stated, an over or under run of 5% will be considered a complete order and you will be invoiced on a on a pro rate basis.
Can I give you multiple shipping addresses?
We can split-ship your order and will charge you the transport cost per location.
Can you use my carrier?
On request, we can use the carrier of your choice.
Payment
Is a deposit required before placing an order?
New customers are requested to pay a deposit of 25% of the order value.
What are your terms of payment?
Our standard terms are Net 30 days for customers with an open account. For all new customers, full payment (less deposit) is required upon delivery.
What methods of payment do you accept?
We accept post-dated checks or the following credit cards: Visa, MasterCard and AMEX.
Warranty
What are your guarantees?
You will receive the item you ordered with the specified artwork.
For how long are your prices valid?
Prices shown on our website are subject to change without notice. However, prices shown on our quotation are valid for 30 days, except for electronics and USB keys.
What if I am not satisfied with the items I have received?
Defective goods or goods delivered with incorrect artwork will be replaced at no charge to you. Problems with the actual operation of goods are covered by the respective manufacturer’s warranty.
TERMS OF SALE
| Prices |
All prices in Canadian Dollars except otherwise mentioned, and are subject to change without notice.
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| Quotation and Order confirmation |
A quotation will submitted to the client who will approve it and return it to ESPRIT communication-marketing. Only written and approved quotations will be considered valid.
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| Opening of account |
All new clients are required to apply for opening an account. In the meantime, and until payment terms are established, a 25% deposit is required to confirm the order, the balance being payable at time of delivery of the goods. We accept payments by check, Visa, MasterCard and American Express.
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| Delivery intervals |
Delivery intervals may vary depending on the purchased item and an approximate delivery date shall be mentioned at the time the offer is made.
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| Shipping |
Orders are shipped anywhere in Canada and Continental USA, and freight charges are billed to the client unless otherwise agreed.
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| Warranty |
Defective goods or goods delivered with incorrect graphic art will be replaced at no charge to the client. Problems with the actual operation of goods are covered by their respective manufacturer’s warranty.
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| Responsibility |
Although every effort is made in packing and in the selection of freight companies, ESPRIT communication-marketing can in no way be held responsible for losses or damages occurring during transport. In the event that packages are received with damages, the client should refuse such packages and immediately inform ESPRIT communication-marketing.
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| Return of goods |
All goods must be verified by the client at the time of receipt and any defect or discrepancy must be reported to ESPRIT communication-marketing within 3 working days of receipt of said goods. Returns will only be accepted if authorized by ESPRIT communication-marketing.
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| Cancellation |
Cancellation of orders must be given in writing to ESPRIT communication-marketing and will be subject to a cancellation charge of 10% of the order (minimum $50.00), in addition to the cost of goods received or in production and any restocking fee charged by the suppliers, and applicable shipping charges.
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